RepAscent

Terms of service

Version 2, 12 November 2026. It applies to subscriptions that start from that date. For a business that subscribed earlier, it applies 30 days after we email it, or sooner if you accept it.

Our lawyer is reviewing these terms. If anything material changes, we'll update this page and email our customers. Nothing in these terms limits your rights under the Australian Consumer Law.

1. Who we are

RepAscent HQ is provided by RepAscent, Gold Coast, Queensland, Australia ("we", "us"). These terms are between us and the coaching business that signs up ("you"). Contact: david@repascent.com.

If you're a pilot coach, your signed pilot letter applies as well, and it takes priority where the two differ.

2. What RepAscent HQ is

Software for running a coaching business: HQ for you and your coaches, an app for your clients in your brand, and the tools described on repascent.com/design/features. Features marked "coming" or "being proven" aren't part of what you're paying for until we tell you they're available.

RepAscent HQ is software. The coaching, programming, nutrition and health decisions you make with it, and your advice to your clients, are yours.

3. Your account

  1. You must be at least 18 and able to agree to these terms for your business.
  2. You and every coach you add hold the qualifications, registrations and insurance appropriate to the coaching you deliver.
  3. You're responsible for everyone you give access to, your coaches and staff, and for keeping sign-in details private.
  4. Tell us straight away if you think an account has been misused.
  5. You set up your own HQ with our step-by-step checklist: your brand, coaches and payments. There's no setup fee.

4. Plans, prices and payment

  1. Your plan, price and what's included are those shown on the payment link or checkout you accept. Prices are in Australian dollars and include any GST that applies.
  2. Monthly plans are charged each month and renew automatically until you cancel.
  3. 12-month plans are paid upfront and renew automatically for another 12 months unless you cancel before the renewal date.
  4. Extra coaches are charged as shown on your plan.
  5. We may change prices for future billing periods with at least 30 days' notice by email. Founding prices are not affected (see section 5).
  6. If a payment fails, we'll try again and let you know. If it's still unpaid 14 days after it was due, HQ is locked until it's paid. Your data is kept while it's locked.

5. The founding offer

  1. Founding places are limited and offered for a limited time.
  2. Your founding price is locked for as long as your subscription continues without a break. A price change under section 4 or a change to these terms doesn't end it.
  3. Founding coaches agree to a case study, a video testimonial and a feedback call every fortnight. If we publish your testimonial, we'll say you're a founding coach on founding pricing.

6. Moving your clients across

  1. Moving your clients from your current app is a one-off fee based on how many clients you move: free for fewer than 3, A$99 for 3 to 24, A$149 for 25 to 49, A$299 for 50 to 99, A$499 for 100 to 199 and A$599 for 200 to 999.
  2. We bring across your client list and weigh-ins, and check-ins and photos where your old app allows it, and rebuild your programmes and meal plans with you.
  3. The migration fee isn't covered by the money-back guarantee.

7. The 30-day money-back guarantee and cancelling

  1. If you're not happy in the first 30 days after your first subscription payment, tell us and we'll refund that subscription payment in full.
  2. You can cancel a monthly plan at any time in Settings, Your plan, or by emailing us. Cancelling stops the next renewal. Outside the first 30 days, the month you're in isn't refunded part-way.
  3. A 12-month plan isn't refundable after day 30. You can cancel its renewal at any time before the renewal date.
  4. Nothing in this section limits your rights under the Australian Consumer Law, including if the service has a major failure.

8. Your clients' payments

Your clients pay you through your own Stripe account, which you connect to HQ. The money goes to you, not through us, and we charge no fee on your client payments. Stripe's own terms apply between you and Stripe.

9. Your data and your clients' data

  1. You own your data: your clients' information, programmes, meal plans, content and branding. You let us store and process it only to provide RepAscent HQ to you.
  2. You're responsible for having your clients' consent to collect and keep their information, including health information, for telling them it may be stored and processed overseas by the providers listed in our privacy policy, and for your own privacy policy.
  3. We handle your clients' information only on your behalf and on your instructions, keep it separate from every other business's, and never sell it or use it for our own marketing. Our privacy policy lists the providers we use and where information is stored.
  4. If we become aware of a data breach affecting your clients' information, we'll tell you without undue delay, and within 72 hours of becoming aware of it, with what we know at that point. We'll help you meet your obligations under the Notifiable Data Breaches scheme.
  5. If a client contacts us directly to see, correct, export or delete their information, we'll pass the request to you within 5 business days and help you respond. We won't act on it ourselves unless you ask us to or the law requires it.
  6. We'll email you at least 30 days before we add or replace a provider that handles your clients' information. If you have a reasonable data-protection objection, you can cancel before the change takes effect and we'll refund any time you've paid for and not used. If we have to change a provider urgently, for security or because a provider stops its service, we'll tell you as soon as we can.
  7. Once in any 12 months, on request, we'll answer a reasonable security questionnaire about how we protect your data.
  8. You can export your data from Settings, Export data, while your account is active. If HQ is locked, or within 30 days of closing your account, email us and we'll send it to you. When you close your account and ask us to delete it, we keep an archive for 30 days in case it needs to be recovered, then delete it. A copy of signed client agreements is kept for 7 years, in case it's needed for a dispute or a legal requirement, and is then deleted.

10. Using RepAscent HQ properly

Don't use RepAscent HQ to break the law, send spam, store content you don't have the right to use, or try to get into another business's data or interfere with the service. We can suspend access to stop serious misuse, and we'll tell you why.

11. Availability and changes

We work to keep RepAscent HQ available and secure, but we can't promise it will never be interrupted. We may improve or change features. If we remove a feature your plan depends on, we'll tell you first, and you can cancel and get a refund for any time you've paid for and not used.

12. Our software

We own RepAscent HQ, its software and its design. You get the right to use it for your business while your subscription is active.

13. Liability

  1. Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law that can't be excluded.
  2. Where the Australian Consumer Law lets us limit our liability for failing a consumer guarantee, it's limited to supplying the service again or paying the cost of having it supplied again.
  3. Where the law allows, we're not liable for indirect or consequential loss, such as lost profits or lost clients.
  4. For anything else, and where the law allows, our total liability to you arising from these terms or your use of RepAscent HQ is limited to the fees you paid us in the 12 months before the event that led to the claim.
  5. The coaching, advice and content you and your team give your clients are yours. You're responsible for claims by your clients or others that arise from them, except to the extent we caused or contributed to the loss.

14. Ending these terms

You can cancel as set out in section 7. We can end your subscription with 60 days' notice, or if you seriously break these terms and don't fix it within 14 days of us telling you. If we end it without you breaking these terms, we'll refund any time you've paid for and not used.

15. General

These terms are governed by the law of Queensland, Australia. If any part of them can't be enforced, the rest still applies. We'll post changes on this page with a new version date and email you at least 30 days before a change that affects you materially. If a change is materially worse for you, you can cancel before it takes effect and we'll refund any time you've paid for and not used.

RepAscent. Gold Coast, Queensland, Australia.

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